Frequently Asked Questions
Everything you need to know about our premium kitchen appliances.
What is the standard shipping time for Forno appliances?
Most orders are processed within 2-3 business days. Depending on your location, freight delivery for large appliances typically takes between 7 to 14 business days.
Do Forno appliances come with a manufacturer warranty?
Yes, all Forno products come with a limited manufacturer warranty covering defects in materials and workmanship. Please refer to your specific model's manual for detailed coverage terms.
What is your return policy for large kitchen equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that large appliance returns may be subject to a restocking fee and return shipping costs.
Do you offer professional installation services?
While we do not provide direct installation, we recommend that all gas and electrical appliances be installed by a licensed professional to ensure safety and maintain warranty validity.
How can I track my freight delivery?
Once your order ships, you will receive a confirmation email with a tracking number and the contact information for the freight carrier to coordinate a delivery window.
Are Forno appliances compatible with both Natural Gas and Liquid Propane?
Most Forno ranges and cooktops are configured for Natural Gas but include an LP conversion kit in the box for your convenience.