Returns & Exchanges
At Forno Appliances, we stand behind the quality of our professional-grade kitchen products and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring your kitchen renovation meets your highest expectations with a seamless exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Appliance
Ensure the appliance is clean, unused, and securely repacked in its original wooden crate or heavy-duty cardboard packaging including all manuals and accessories.
Schedule Pickup
For large appliances, we will coordinate with a specialized freight carrier to schedule a convenient curbside pickup time at your location.
Inspection and Refund
Once our warehouse team inspects the unit to confirm its condition, your refund will be processed to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing